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SUNDUS AI & ALHOMAIDHI Whatsapp Chatbot.

Overview

ALHOMAIDHI Groups

Al Homaidhi Group was established in 1959 in the Kingdom of Saudi Arabia where the first branch was opened in Riyadh and soon more branches were opened in different cities and then spread throughout the Kingdom. Today, Al Homaidhi Group represents several highly recognized and respected luxury brands with modern and stylish shop designs. The Group is well geared to meet future challenges with a portfolio of 98 POS spread throughout the most recognized shopping centers of Saudi Arabia, over 700 employees, and an unmatched reputation for professional ethics
Client:

ALHOMAIDHI Groups

Location:

Saudi Arabia

Industry:

Retail / E-commerce

Size:

Enterprise (200+)

Duration:

1–3 months

Type:

AI Product (Sundus AI)

SUNDUS AI & ALHOMAIDHI Whatsapp Chatbot. 4

01

The Challenge

Alhomaidhi Group was handling customer communication manually, leading to slow responses, errors, and excessive customer support calls. They had no chatbot, no automation, and no scalable digital ordering system, causing delays and missed sales opportunities. Additionally, building a Meta-verified WhatsApp chatbot from scratch and training AI models for real business use posed a major technical challenge.
SUNDUS AI & ALHOMAIDHI Whatsapp Chatbot. 3
SUNDUS AI & ALHOMAIDHI Whatsapp Chatbot. 2

Our Solution

  • Built Sundus AI, trained from scratch to handle product queries and FAQs
  • Developed a Meta-approved WhatsApp AI chatbot for automated customer interaction
  • Created an Admin Dashboard for AI FAQ and its analysis.

 

02

Tech Stack

WordPress
React
HTML5
CSS3
JavaScript
jQuery
PHP
MySQL
REST APIs

Services

UI/UX Design
Frontend Development
Backend Development
Custom AI Development
WhatsApp Chatbot Integration
API Development
Database Architecture
SUNDUS AI & ALHOMAIDHI Whatsapp Chatbot.5

Live Preview

The Impact

Quantifiable Results

~60% of customer queries handled automatically via WhatsApp AI

Response time reduced to ~2–4 minutes from manual delays

~35% improvement in overall operational efficiency

Significant reduction in customer support load

Scalable digital commerce ecosystem ready for growth

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