SUNDUS AI & ALHOMAIDHI Whatsapp Chatbot.
Overview
ALHOMAIDHI Groups
Al Homaidhi Group was established in 1959 in the Kingdom of Saudi Arabia where the first branch was opened in Riyadh and soon more branches were opened in different cities and then spread throughout the Kingdom. Today, Al Homaidhi Group represents several highly recognized and respected luxury brands with modern and stylish shop designs. The Group is well geared to meet future challenges with a portfolio of 98 POS spread throughout the most recognized shopping centers of Saudi Arabia, over 700 employees, and an unmatched reputation for professional ethics
Client:
ALHOMAIDHI Groups
Location:
Saudi Arabia
Industry:
Retail / E-commerce
Size:
Enterprise (200+)
Duration:
1–3 months
Type:
AI Product (Sundus AI)
01
The Challenge
Alhomaidhi Group was handling customer communication manually, leading to slow responses, errors, and excessive customer support calls.
They had no chatbot, no automation, and no scalable digital ordering system, causing delays and missed sales opportunities.
Additionally, building a Meta-verified WhatsApp chatbot from scratch and training AI models for real business use posed a major technical challenge.
Our Solution
- Built Sundus AI, trained from scratch to handle product queries and FAQs
- Developed a Meta-approved WhatsApp AI chatbot for automated customer interaction
- Created an Admin Dashboard for AI FAQ and its analysis.
02
Tech Stack
WordPress
React
HTML5
CSS3
JavaScript
jQuery
PHP
MySQL
REST APIs
Services
UI/UX Design
Frontend Development
Backend Development
Custom AI Development
WhatsApp Chatbot Integration
API Development
Database Architecture
The Impact
Quantifiable Results
~60% of customer queries handled automatically via WhatsApp AI
Response time reduced to ~2–4 minutes from manual delays
~35% improvement in overall operational efficiency
Significant reduction in customer support load
Scalable digital commerce ecosystem ready for growth
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